Mposport takes every member's privacy seriously. This document clearly explains what data we collect, how it is used, and how we protect it — written in plain, easy-to-understand language.
Data Protection Commitment
Six core principles that shape mposport's approach to the privacy and personal data protection of Malaysian members
All data transmitted between your web browser and mposport's servers is protected by 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB. No third party can intercept or read your data in transit.
Mposport members' personal data is stored on servers protected by a multi-layered access control system. Only mposport staff with a legitimate operational need are permitted to access member data, and every access is recorded in an audit log retained for a minimum of 12 months.
Mposport does not sell, rent, or share members' personal data with advertisers, marketing companies, or any third party for commercial purposes. Your data is used solely for the operation of the mposport platform and is never exploited for the benefit of outside parties at the expense of your privacy.
Mposport only collects data that is strictly necessary to provide services to you. We do not collect irrelevant or excessive information. This "data minimisation" principle ensures that your personal data footprint on the mposport platform remains small and manageable at all times.
As an mposport member, you have the right to access, correct, or request the deletion of your personal data. You may also withdraw consent for marketing communications at any time through your account settings or by contacting the mposport support team.
Mposport complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data collection, processing, and storage. This means you have clearly defined legal rights over your data, and mposport is bound by enforceable legal obligations to protect it.
Have a question about your privacy?
View FAQThis document explains how mposport manages your personal data as a member of our platform. We have written this policy in clear, plain language — not in legal jargon that is difficult to interpret. Our intention is straightforward: you have the right to know what happens to your data, and we are committed to telling you honestly.
Mposport (hereinafter referred to as "we", "the platform", or "mposport") is the personal data controller responsible for information collected through the mposport.biz website and all related services provided to members in Malaysia.
This Privacy Policy sets out in detail how mposport collects, uses, stores, discloses, and protects your personal data when you use our platform. It applies to all individuals who register an account, browse the website, or interact with any mposport service.
By registering an account or using the mposport platform, you confirm that you have read and understood this Privacy Policy and agree to how we process your personal data as described herein. If you do not agree, please contact us before continuing to use the platform.
This Privacy Policy should be read in conjunction with Terms & Conditions mposport, which forms the entire agreement between you and our platform.
Mposport collects personal data from you through various means and at different stages of your platform usage. The following are the categories of data we collect:
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account registration & KYC verification |
| Contact Information | Malaysian phone number, email address | Account registration |
| Financial Information | E-wallet account number, bank account number | When making a deposit or withdrawal |
| Verification Documents | Photo ID, proof of address | KYC process for withdrawals |
| Account Information | Username, language preference, account settings | Registration & platform use |
When you browse or use the mposport platform, we automatically collect certain technical information, including:
In certain circumstances, mposport may receive your personal data from trusted third-party sources, including:
Mposport uses the personal data collected for the following purposes:
Mposport will not use your data for marketing communications without your consent. When you register, you may choose whether or not to receive promotional communications. This preference can be changed at any time through your mposport account settings.
Mposport processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the purpose of processing, the applicable legal basis is:
Mposport does not sell, rent, or trade your personal data to third parties. However, in certain circumstances, we may need to share your data with the following parties for legitimate operational purposes:
Mposport works with trusted third-party service providers to operate the platform. These providers are only permitted to use your data for specified purposes and are bound by strict confidentiality agreements:
Mposport may be required to disclose your personal data where mandated by Malaysian law or a valid court order, including to:
In all such cases, mposport will disclose only the data that is required and will notify you of the disclosure where permitted by law.
As a platform that works with international game providers, some technical data related to your gaming session may be processed by game provider servers located outside Malaysia. Such transfers occur only when necessary to deliver the gaming services you have requested.
Mposport ensures that all data transfers outside Malaysia are carried out with adequate safeguards through:
Your sensitive financial data — including bank account and e-wallet information — is never transferred outside Malaysia except for transaction processing purposes authorised by your chosen payment provider.
Mposport retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Retention periods vary depending on the type of data:
| Data Categories | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform operations |
| Financial transaction records | 7 years after the transaction | AMLA legal requirements |
| Game session logs | 3 years | Dispute Resolution |
| KYC Documents | 5 years after account closure | Legal requirements |
| Customer support logs | 2 years | Service improvement |
| Security & audit logs | 12 months | Platform security |
Once the retention period expires, your personal data will be securely deleted or anonymised so that you can no longer be identified from it.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by mposport:
To exercise any of the above rights, please contact the mposport support team by email at support@mposport.biz with the subject line "Privacy Rights Request", specifying the right you wish to exercise and the information required for us to verify your identity.
Mposport will respond to your request within 30 days of receipt. For complex cases, we may require additional time of up to 60 days and will notify you of the delay. Please note that certain rights may be limited in situations where data processing is required by law — for example, financial transaction records that must be retained for anti-money laundering compliance cannot be deleted upon individual request.
Mposport implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
In the event of a data breach affecting your personal data that is likely to result in a risk to your rights and freedoms, mposport will notify you and the relevant authorities within the timeframe prescribed by Malaysian law.
Mposport uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your web browser when you visit the mposport website.
You can manage cookies through your web browser settings. Please note that disabling necessary cookies may affect the functionality of the mposport platform and prevent you from using certain features. For guidance on managing cookies in your browser, refer to your browser's documentation.
The mposport platform is intended solely for individuals aged 18 and above. mposport does not knowingly collect or process personal data from children under the age of 18.
If you are a parent or guardian and believe that your child under the age of 18 has provided personal data to mposport without your consent, please contact us immediately at support@mposport.biz. mposport will take the appropriate steps to delete the data and close the account in question as promptly as possible once the information has been verified.
Mposport employs a range of technical and operational measures to prevent registration by underage individuals, including date-of-birth verification during sign-up and a KYC process that confirms age through official Malaysian documents.
Mposport reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. When we make material amendments, we will:
It is your responsibility to review this Privacy Policy periodically. Your continued use of the mposport platform after any amendments take effect will be considered your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mposport handles your personal data, please contact us through the following channels:
The mposport privacy team will endeavour to respond to all enquiries within 3 business days. For formal privacy rights requests (such as data access or deletion requests), the response period is up to 30 days as stated in Section 8.
If you are not satisfied with mposport's response to your privacy enquiry, you have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia, the regulatory body under the Ministry of Communications and Digital.
FAQ
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