Terms & Conditions mposport – A Complete Guide for Malaysian Members

1 Introduction & Acceptance of Terms

Mposport (hereinafter referred to as "the Platform", "we" or "mposport") is an online gaming platform operating in Malaysia that provides Sports Betting, Live Casino, slots, digital lottery, fish shooting and poker services to eligible players. mposport is accessible via the official website at https://mposport.biz.

These Terms & Conditions ("Terms"), together with Privacy Policy and Responsible Gaming Policy constitute the entire agreement between mposport and each member using this platform. These Terms are legally binding and take effect from the date of your account registration or from the date you first use any mposport service, whichever is earlier.

Mposport reserves the right to modify, add to or amend any part of these Terms at any time. Notice of changes will be delivered to your registered email or via in-platform notifications no less than 7 days before the changes take effect, except in circumstances requiring immediate changes for security or legal compliance reasons.

2 Member Eligibility

To be eligible to register and use mposport's services, you must meet all of the following criteria:

• Be at least 18 years of age at the time of registration and throughout the duration of membership.
• An individual — not a company, organisation, or any other legal entity.
• Residing in or physically located in Malaysia while using the platform.
• Legally capable of entering into a binding agreement.
• Not listed as a self-excluded individual from any online gambling platform.
• Not to act on behalf of third parties or use the platform for commercial purposes without prior written consent from mposport.

3 Registration & Account Management

Each individual is permitted to hold only one (1) active account on mposport at any one time. Holding duplicate or multiple accounts is a serious breach of these Terms and may result in the termination of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on a valid Malaysian identity card or passport.
• An active Malaysian mobile number that can be reached.
• An active email address that belongs to you.
• Your exact date of birth.

You are responsible for ensuring your account information is always up to date. Any losses or delays resulting from inaccurate or outdated information are entirely your responsibility. mposport is not liable for any communication or transaction failures caused by incorrect account details.

Your account password is your personal responsibility. mposport recommends using a strong password (at least 8 characters, containing uppercase and lowercase letters, numbers and symbols) and enabling two-factor authentication (2FA) for added security. mposport will never ask for your password through any communication channel, including email, live chat or phone.

4 Deposits & Payment Methods

Mposport accepts deposits via the following local Malaysian payment methods:

All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts will not be accepted and will be returned without interest. mposport reserves the right to request proof of payment method ownership at any time.

All deposits are in Malaysian Ringgit (RM). mposport does not accept any foreign currency. Any taxes or charges imposed by payment service providers are the sole responsibility of the member.

5 Withdrawals & Processing

Withdrawals from your mposport account are subject to the following conditions:

• The minimum withdrawal amount is RM 20 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in the same name as your mposport account.
• Full identity verification is required before your first withdrawal is processed or for any withdrawal exceeding a specified limit.
• Any bonus balance that has not met the rollover requirements cannot be withdrawn.
• Mposport reserves the right to require up to 5 business days to process withdrawals in exceptional circumstances, such as KYC verification or security investigations.

Standard withdrawal processing times are as follows: e-wallet withdrawals (Touch 'n Go, GrabPay, Boost, ShopeePay) within 5–15 minutes; bank account withdrawals via DuitNow or bank transfer within 30 minutes to 2 hours. Processing times may be longer on public holidays or during periods of high traffic.

6 Bonuses, Promotions & Rewards Programme

Mposport offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. The general conditions applicable to all mposport bonuses are as follows:

• Every bonus carries a rollover (wagering) requirement that must be met before a withdrawal is permitted. The rollover ratio is clearly stated in each promotional offer.
• Bonuses are only available to members holding a single active account. Duplicate accounts will result in the cancellation of all bonuses across all associated accounts.
• Mposport reserves the right to cancel or modify any promotion at any time without prior notice in the event of abuse or exceptional circumstances.
• Unclaimed bonuses will expire automatically after the specified period.
• Using multiple accounts, false information, or irregular betting strategies to gain a bonus advantage will be considered bonus fraud.
• Mposport reserves the right to require players to demonstrate that their use of bonuses is for entertainment purposes and not solely to satisfy rollover requirements with minimal risk.

The mposport VIP Rewards Programme has its own dedicated terms, which are set out on the VIP Rewards. VIP membership is granted at mposport's discretion and may be revoked in the event of a breach of these Terms.

7 Game Rules

All games on mposport are subject to the specific rules of the respective game provider. Where there is a conflict between a game provider's rules and these Terms, mposport's Terms shall take precedence in all matters relating to accounts, transactions, and player balances.

Mposport offers games from licensed providers that use RNG (Random Number Generator) technology certified by independent auditing bodies. RTP values displayed are long-term averages based on millions of game rounds — they are not a guarantee of results for any individual session.

• All game results are final once determined by the system. No game may be cancelled or replayed once it has begun.
• In the event of a technical disruption during gameplay, mposport will rely on server records to determine the status of the game. mposport's server records serve as the definitive evidence in any dispute concerning game outcomes.
• Mposport reserves the right to void or cancel bets placed at odds that are clearly incorrect due to a technical error. Affected bets will be refunded to the member's account.
• Minimum and maximum bet limits vary by game and are clearly displayed within each game.

8 Prohibited Activities

The following activities are strictly prohibited on the mposport platform and may result in immediate account termination and forfeiture of balances:

• Use of Bots or Automated Software — using any scripts, bots, or automated software to play or place bets.
• Collusion — colluding with other players to gain an unfair advantage in games, particularly in poker and table games.
• Bonus Fraud — registering multiple accounts or using any other method to obtain bonuses beyond the permitted limit.
• Money Laundering — using the mposport platform for any money laundering or illegal financing activities.
• Exploitation of technical errors — exploiting system errors, bugs or technical vulnerabilities for undue gain.
• Bet manipulation — engaging in any form of match-fixing or sports fraud to gain a betting advantage.
• Use of VPN or proxy — using a VPN, proxy, or any other method to conceal your actual location or circumvent geographical restrictions.

Mposport employs a sophisticated monitoring system to detect suspicious activity. Members suspected of involvement in any of the above activities will be investigated, and their accounts may be frozen for the duration of the investigation.

9 Account Suspension & Termination

Mposport reserves the right to suspend, freeze, or terminate any member's account under the following circumstances:

• Breach of any part of these Terms.
• Confirmation that the member does not meet the eligibility criteria (e.g., underage).
• Suspicious activity related to fraud, money laundering, or other illegal activities.
• Requests from law enforcement agencies or courts with valid jurisdiction.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.

Members may also choose to close their account at any time by contacting mposport customer support. Prior to account closure, all rollover requirements tied to active bonuses must be fulfilled, and any eligible balance will be returned via the original payment method within a reasonable timeframe.

10 Disclaimer & Limitation of Liability

The mposport platform is provided "as is" without any express or implied warranties. mposport does not guarantee that the platform will operate free of interruptions, errors, or technical issues at all times.

To the extent permitted by Malaysian law, mposport shall not be liable for:

• Any losses or missed winnings arising from the use of, or inability to use, the platform.
• System failures or communication disruptions beyond mposport's reasonable control.
• Any losses arising from unauthorised access to your account due to your own negligence in safeguarding your password.
• Game outcomes that are the result of a certified and verified RNG.

Under no circumstances will mposport's maximum liability to any member exceed the total amount deposited by that member in the 30 days preceding the claim.

11 Privacy & Data Protection

Mposport takes the protection of members' personal data seriously. The collection, use and storage of your personal data is governed by Privacy Policy mposport, which forms part of this agreement.

In brief, mposport collects your personal data for the following purposes:

• Identity verification and compliance with KYC (Know Your Customer) requirements.
• Processing deposit and withdrawal transactions.
• Account management and service-related communications.
• Fraud prevention and platform security.
• Compliance with legal and regulatory obligations.

Mposport will not sell or rent your personal data to third parties for marketing purposes without your explicit consent. For full information on your rights regarding your personal data, please read Privacy Policy us.

12 Amendments to Terms & Conditions

Mposport reserves the right to amend these Terms & Conditions at any time. For routine amendments, members will be notified at least 7 days before they take effect via registered email or in-platform notification.

In certain situations requiring immediate action — such as security threats, legal compliance requirements, or critical operational changes — amendments may take effect with shorter notice or immediately.

It is your responsibility to review these Terms periodically. Your continued use of the mposport platform after any amendments take effect will be deemed as your acceptance of the revised Terms. The "Updated" date at the top of this document indicates when these Terms were last revised.

13 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to the use of the mposport platform shall first be referred to mposport's internal dispute resolution process.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to arbitration in accordance with the Malaysian Arbitration Rules. The arbitration decision is final and binding on both parties.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, while all other provisions of these Terms will remain in full force and effect.